Secukey warrants to the original purchaser that the product will be free from manufacturing defects in technical and material for a period of three (3) years (applied for RFID, Keypad, Controller), two (2) years (applied to Biometric, Accessories) from the date of original purchase.
If within the warranty period the product fails due to defect in material or technical, Secukey will repair, replace, or supply any replacement part at their option.
The purchaser must provide a completed RMA report:
Step 1 – Download a RMA form
Step 2- Email the completed RMA report to your contact in Secukey